School Reports and complaints
Reports and complaints
Reports and Complaints
In order to facilitate the resolution of critical issues in educational offerings and a fruitful dialogue between the administration and students, the Joint Faculty-Students Committee (JFSC) has prepared this outreach page.
Any student can send a report or complaint, keeping in mind that they can also be sent to their representatives. Anonymous communications are not accepted; however, the JFSC, in compliance with applicable laws, guarantees the confidentiality of personal data and anonymity of students when discussing communications.
link to the report or complaint form
Procedure
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Sending the report
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Recepit of the report and evaluation of the content
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Assesment of the merits of the report and forwarding it to relevant persons or bodies
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Recepit of the report
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Response to the student - within 5 working days (for urgent matters)
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Issue handling (taking specific improvement actions)
Notes to the procedure
- The timeframe for handling the issue, consistent with staff resources and other organizational constraints, will be in relation to the urgency of the matter and the relevant entities
- Responses are emailed to students' institutional addresses (name.surname(AT)stud.unifi.it)
- All dossiers are periodically placed on the agenda of the JFSC meetings
- Relevant subjects or bodies mainly mean:
- President of the study program
- study program QA Manager
- study program student representatives
- President of the School
- study program Academic Career Office
- Evaluation of the report means:
A preliminary assessment of the merits and relevance of the reports. No detailed assessment is made, but completely unsubstantiated communications containing general, confusing, or blatantly defamatory facts are discarded.