School Reports and complaints

Reports and complaints

Reports and Complaints

In order to facilitate the resolution of critical issues in educational offerings and a fruitful dialogue between the administration and students, the Joint Faculty-Students Committee (JFSC) has prepared this outreach page.

Any student can send a report or complaint, keeping in mind that they can also be sent to their representatives. Anonymous communications are not accepted; however, the JFSC, in compliance with applicable laws, guarantees the confidentiality of personal data and anonymity of students when discussing communications.

 link to the report or complaint form

Procedure

• Sending the report
• Recepit of the report and evaluation of the content
• Assesment of the merits of the report and forwarding it to relevant persons or bodies
• Recepit of the report
• Response to the student - within 5 working days (for urgent matters)
• Issue handling (taking specific improvement actions)

Notes to the procedure

• The timeframe for handling the issue, consistent with staff resources and other organizational constraints, will be in relation to the urgency of the matter and the relevant entities
• Responses are emailed to students' institutional addresses (name.surname(AT)stud.unifi.it)
• All dossiers are periodically placed on the agenda of the JFSC meetings
• Relevant subjects or bodies mainly mean:

1. President of the study program
2. study program QA Manager
3. study program student representatives
4. President of the School
5. study program Academic Career Office

• Evaluation of the report means:

A preliminary assessment of the merits and relevance of the reports. No detailed assessment is made, but completely unsubstantiated communications containing general, confusing, or blatantly defamatory facts are discarded.